Mandarin Oriental, Guangzhou

I can honestly say this was the most incredible hotel experience I’ve ever had and I’ve stayed in a lot of hotels around the world. The level of care and attention at Mandarin Oriental Guangzhou is absolutely unmatched. From the moment I arrived, the staff went above and beyond to make me feel looked after. I want to give special thanks to Younus and Chase from concierge, who were truly outstanding. They not only mapped out and translated my routes so I had no issues getting around in taxis, but even arranged a suitcase delivery straight to the hotel for me when I realised I had overpacked all within an hour, without me ever needing to leave the hotel! They also kindly assisted me with a communication issue I was having with a store in China, and were patient, friendly, and genuinely committed to finding a solution. Reception was incredible. After a long flight from London, I was exhausted and hungry, and they allowed me to check in early so I could rest and order room service right away. It made such a difference. The kitchen staff also went out of their way to prepare vegan meals for me, which I truly appreciated. My room was immaculate, with a stunning view, and was refreshed multiple times a day it always felt perfect whenever I returned. Every detail of my stay exceeded expectations. The warmth, professionalism, and genuine care from every member of staff made this an unforgettable experience. I will be recommending Mandarin Oriental Guangzhou to everyone I know, and I absolutely cannot wait to return. Exceptional in every way. Thank you all.

The room was spacious.. the staff was super professional and supportive.. smooth check in - check out process thanks to Mr.Eaton pan ,the concierge helped us plan our short visit , the facility like the gym and spa are so nice ,loved the breakfast and as we are Muslim the chef asks us if we required certain dishes … and it has one of the best malls I’ve visited in guangzhou

Breakfast was excellent! after two weeks in China staying in many 5 stars hotel this breakfast was superior by far. Staff attentive and everyone knows English even the room cleaners which is amazing in China. everyone so nice and looking to help. TV with English speaking channels including movies! this is also big in China...

Hotel is clean and grand. Rooms are spacious, very clean, and well equipped. Bedding is very comfortable. The staff in the hotel are extremely helpful, friendly, and accommodating to our every request - actually the staff/ team at the hotel are one of the best things about your hotel. Special mention of wonderful service to Manager, Mr. Ethan, Ms. Collen, Mr. Chase. I will definitely stay every time I visit Guangzhou.

Loved the whiskey bar. Excellent service.